Personal Data: Your Privacy is of utmost importance to us and the protection of your Personal Data is a key commitment for us.\nWe are governed by the provisions of applicable law in Bangladesh to maintain the privacy of your Personal Data.
I. Personal Data: we may collect from you as under.Personal details (e.g. name, contact details including, residential address, date of birth, documents such as National ID, driver’s license, Tax Identification Number) provided by you to us to avail SureCash Services. Your account details including transaction history, balances, payment details etc. Images of documents/ photos required to avail SureCash Services.\n4. Voice recordings of our conversations with our customer care agent with you to address your queries/grievances;\n5. Specimen signature(s) for processing of your instructions received by us through our various payment and delivery channels;\n6. Opinions provided by you to us by way of feedback or responses to surveys;\n7. Information obtained from your mobile device by way of using our app like device location, communication information including contacts and call logs, device information (including storage, model, mobile network), transactional and promotional SMS/app notifications.
II. Sharing of your Personal Data: Any Personal Data that we have access to shall never be shared without your consent. In various processes/submission of applications/availability of service offerings, we even seek your explicit consent to use/share your Personal Data. In our business and operational processes, we only share the data on a partial and “need-to-know” basis to designated personnel or partners or service providers. We will share your data with competent/ legal/statutory/regulatory agencies/authorities or partners/service providers acting on our behalf (as the case may be) in the following cases only for enabling the provision of the Services availed by you, strictly on a “need to know” basis and subject to applicable laws.\n2. It is directed or required by legal/regulatory/statutory/governmental authorities under applicable laws/regulations though a legally obligated request.\n3. It is required by financial institutions to verify, mitigate or prevent fraud or to manage risk or recover funds in accordance with applicable laws/regulations.
IV. Purging of your Personal Data: 1. You may delete your SureCash account at any point of time by making such a choice in the www.surecash.com desktop website, mobile WAP site or mobile application. With this, we will no longer provide your data for external processing as mentioned above. However, we retain your Personal Data as long as the purpose for its usage exists, after which the same is disposed of by us except for any record retention required as per applicable law.\n2. The provisions of various laws require your transaction logs to be stored for longer periods post the deletion of an account. Further, in the event of the pendency of any legal/regulatory proceeding or receipt of any legal and/or regulatory direction to that effect, we may be required by the law of the land to retain your Personal Data for longer periods.
VII. Reasonable Security Practices and Procedures: We take various steps and measures to protect the security of your Personal Data from misuse, loss, unauthorized access, modification or disclosure. We use the latest secure server layers encryption and access control on our systems. Our safety and security processes are audited by a third-party cybersecurity audit agency from time to time.We have provided multiple levels of security to safeguard your app by Login/Logout option. We also ensure the device binding so that the same login cannot be used on different devices without any additional authentication/OTP. Please do not share your SureCash login, password and OTP details with anybody.
VIII. Contact us: You may contact us on any aspect of this policy or for any discrepancies/grievances concerning your Personal Data, by writing to our Grievance Officer at email@example.com.